Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain

Contact details

Email
admin@techjumpstarthub.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery and third party referrals:

Names and contact details
Gender
Pronoun preferences
Addresses
Date of birth
Photographs or video recordings
Service use history
Dietary information (including allergies and health conditions)
Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
Information about work, home and living conditions
Information about support requirements
Records of meetings and decisions
Information about income and financial needs for funding or personal budget support
Payment details (including card or bank information for transfers and direct debits)
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints

We collect or use the following information to receive donations or funding and organise fundraising activities:

Names and contact details
Addresses
Visitors to our website

We collect or use the following personal information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences
Recorded images, such as photos or videos
IP addresses
Website and app user journey information
Records of consent, where appropriate

We collect or use the following personal information for research or archiving purposes:

Names and contact details
Addresses
Recorded images, such as photos or videos
Website and app user journey information
Records of consent, where appropriate

We collect or use the following personal information to comply with legal requirements:

Name
Contact information
Any other personal information required to comply with legal obligations
Health and safety information
Safeguarding information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Account information
Witness statements and contact details
Relevant information from previous investigations
Financial transaction information
Information relating to health and safety (including incident investigation details and reports and accident book records)
Correspondence

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- At TechJumpstart Hub CIC, we collect and use personal information based on clear and justifiable reasons to deliver our services in a way that supports individuals, especially those from underserved communities. Where appropriate, we obtain consent after providing clear and relevant information, ensuring individuals are fully aware of what data is being collected and how it will be used. This empowers people to make informed decisions about their privacy, especially when engaging with our programmes, signing up for events, or subscribing to updates. In some instances, we rely on legitimate interests to process personal information. For example, when we collect feedback from participants to improve our services, or when we send information about free learning opportunities, this benefits the individual and supports our mission to increase digital literacy and confidence. We carefully assess whether the benefits of such use outweigh any potential risks, and we ensure that individuals’ rights and freedoms are not compromised. Our goal is always to use data in a fair, balanced, and transparent way that aligns with the reasonable expectations of the people we serve. There may be rare but important occasions when we process information under the legal basis of vital interests—particularly if someone’s health, safety, or wellbeing is at serious and immediate risk. For example, if a participant shows signs of distress during a workshop and we need to share essential details with emergency services to ensure their safety, we will act swiftly and appropriately. In all such cases, the necessity of acting in their best interest will outweigh our organisational concerns. Our commitment is always to use personal information responsibly, prioritising people’s dignity, rights, and safety above all else.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information for service updates and marketing purposes under the legal basis of legitimate interest because it allows us to keep our beneficiaries, supporters, and stakeholders informed about relevant opportunities, new programmes, and events that align with their needs and interests. As a community-focused organisation, our mission is to improve digital literacy, confidence, and access to technology for underrepresented groups. Sending timely updates and information about our services directly supports individuals in making the most of what we offer. This processing is necessary for us to maintain meaningful engagement with our community, ensure continuity of learning, and provide value through relevant resources and support. For example, if someone attends one of our introductory tech sessions, it is reasonable for them to expect follow-up information about similar or more advanced sessions, mentoring opportunities, or free tools that can help them grow. Without this communication, individuals may miss out on life-enhancing services that could directly benefit their personal or professional development. We have carefully considered the potential risks of using personal information in this way and concluded that the impact on individuals is minimal, especially given that they can opt out at any time. We never share personal information with third parties for commercial gain and ensure that our communications are respectful, relevant, and infrequent. The benefit of staying informed, connected, and supported through our services significantly outweighs the low risk of receiving occasional updates, and we are committed to safeguarding individuals’ rights and preferences at all times.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Where we get personal information from

Directly from you
Family members or carers
Social services
Charities or voluntary sector organisations
Schools, colleges, universities or other education organisations

How long we keep information

Type of Information	Purpose of Collection	Retention Period
Contact details for service users and subscribers	To send service updates, newsletters, or event invitations	Up to 2 years after last meaningful contact or opt-out
Application or registration forms for events/programmes	To manage attendance and ensure participant support	3 years from the end of the programme or event
Volunteer and staff records	To manage roles, responsibilities, and safeguarding	6 years from the end of involvement
Safeguarding concerns or incident reports	To ensure safety and comply with legal obligations	7 years or as required by safeguarding law
Feedback and evaluation forms	To improve services and report to funders	3 years from the date of collection
Financial records and donations	To comply with accounting and tax regulations	6 years after the end of the financial year
Email communications	For service delivery, follow-up, and reference	2 years from the date of last communication

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Others we share personal information with:

Charities and voluntary organisations

Organisations we need to share information with for safeguarding reasons

Emergency services

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated June 2025